Author(s):
1. Milos Sorak, Tehnološki fakultet Univerziteta u Banjoj Luci, Republic of Srpska, Bosnia and Herzegovina
2. Miroslav Dragic, University of Banja Luka, Faculty of Technology, Republic of Srpska, Bosnia and Herzegovina
3. Zorana Tanasić, Mašinski fakultet Univerziteta u Banjoj Luci, Republic of Srpska, Bosnia and Herzegovina

Abstract:
A model that allows organizations to really satisfy requirements of ISO 9001: 2015 was developed in the paper, based on research of the problems of design and implementation of quality management system. Model enables defining of the necessary phases, by applying process approach, that need to be performed in a particular order and according to certain rules defined by the respective actions (procedures, instructions, etc.). Actions should be implemented in the work processes of the organization, and then monitored, measured, analyzed and improved.

Key words:
ISO 9001:2015,Process approach,Quality management system

Thematic field:
Quality and Ecology

Date of abstract submission:
25.02.2017.

Conference:
13th International Conference on Accomplishments in Mechanical and Industrial Engineering

Paper for reviews